999bdd Privacy Policy

1. Introduction and Scope of Policy

999bdd ("we", "our", or "platform") is a trusted online entertainment platform in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website and related services.

By using our services, you are agreeing to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies to all registered users and website visitors of 999bdd. All our authorized partners and third-party service providers are also bound by this policy through contract.

2. What Information We Collect

To improve your experience on 999bdd and to operate our services smoothly, we collect the following categories of information:

2.1 Information You Provide Directly

Information you provide yourself during the account registration and verification process:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Residential address
• National ID card or passport number (for KYC verification)
• Financial information — bKash, Nagad, Rocket, or bank account details
• Contact information provided when submitting a support request

2.2 Automatically Collected Information

Some technical information is collected automatically while you use our platform:

• IP address and device identification information
• Browser type, version, and operating system
• Time, date, and duration of website access
• Pages visited and links clicked
• Data collected through cookies and similar tracking technologies
• Gaming activity and transaction logs

2.3 Information Received from Third Parties

In some cases we may also receive information from third-party service providers, such as identity verification agencies or payment processors. This information is used solely for fraud prevention and account security purposes.

3. Purpose of Using Information

999bdd uses your personal information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and managing verification of new accounts
• Processing deposits, withdrawals, and bonuses
• Providing 24/7 live chat support in Bengali
• Sending important notifications related to your account
• Ensuring enforcement of terms of service

3.2 Security and Compliance

• Detecting fraud, money laundering, and suspicious activity
• Age verification — confirming 21+
• Meeting KYC (Know Your Customer) requirements
• Implementing responsible gaming policies

3.3 Service Improvement

• Monitoring and improving the technical performance of the platform
• Customizing the experience according to user preferences
• Making game offers and promotional content relevant
• Helping resolve technical issues quickly

4. Cookies and Tracking Technologies

The 999bdd website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, security verification, and payment processing. Disabling these cookies will prevent the website from working properly.

4.2 Performance Cookies

These cookies collect statistics about your visits and help us improve the speed and effectiveness of our website. The information collected remains anonymous.

4.3 Cookie Controls

You can manage cookies by going to your browser settings. However, please note that disabling certain cookies may prevent some features of our service from working properly.

5. Information Sharing and Disclosure

999bdd never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only necessary information is shared with authorized third-party service providers who assist in operating our platform, such as payment processors (bKash, Nagad, Rocket, banks), identity verification agencies, and technology providers. These partners are contractually bound to protect the confidentiality of your information.

5.2 Legal Obligations

We may disclose relevant information in response to a legal obligation, court order, or request from a regulatory authority. In such cases we will provide only the minimum information legally required.

5.3 Business Transfers

In the event of a change of business ownership, merger, or acquisition, your information may be transferred to the new entity. However, the same standards of this privacy policy will be maintained in that case as well.

5.4 With Your Consent

Before sharing your information for any reason other than those mentioned above, we will obtain your explicit consent.

6. Data Security Measures

999bdd has adopted industry-standard technical and organizational security measures to keep your personal information secure.

6.1 Technical Security

• SSL/TLS encryption technology used for all data transmission
• Stored information protected by strong encryption algorithms
• Firewall and intrusion detection systems active
• Regular security testing and updates

6.2 Organizational Security

• Data access limited to authorized personnel only
• Staff training on privacy and security
• Data breach detection and response plan
• Regular audit of account activity

While we are committed to ensuring the highest level of security, transmitting information over the internet is not entirely risk-free. You are therefore advised to keep your account credentials confidential.

7. Data Retention Period

999bdd retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.

• Active account information: retained for as long as the account remains active
• Closed account information: for the period determined by legal requirements
• Financial transaction records: in accordance with applicable laws and regulations
• Support communication information: for a limited period to improve service quality

After the specified retention period, we will permanently delete or anonymize your information using secure methods.

8. Your Rights

As a user of 999bdd, you have the following rights regarding your personal information:

8.1 Right to Know

You may contact us at any time to find out what type of information we are collecting about you and how it is being used.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We may ask for relevant documentation to verify corrections to verifiable information.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted, for example if there is a dispute about the accuracy of the information.

8.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us through our 24/7 live chat support or by email. We will respond to your request within a reasonable time. Relevant information may need to be provided for identity verification.

9. Privacy of Minors

999bdd services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under 21 years of age. Age verification is a mandatory step in the registration process.

If we are informed that a minor's information has been collected by mistake, we will immediately close the relevant account and delete that information. Parents or guardians may contact us directly in case of any suspicion.

10. International Data Transfers

999bdd primarily serves users in Bangladesh. However, some of our technical infrastructure and third-party service providers may be located outside Bangladesh. In such cases we ensure that the transferred information receives the same standard of protection.

Any international data transfer is conducted under contractual protection arrangements, and we work only with partners who maintain high standards in data protection.

11. Policy Changes

We may update this privacy policy from time to time. For any significant changes, we will notify you by email or by clearly posting a notice on the website.

Continued use of our services after a change takes effect will be considered as your acceptance of the updated policy. You are therefore advised to visit this page regularly and check the date of the latest update.

Previous versions of the policy are retained and may be provided upon your request.

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights, please contact us: